Refund policy

Refund & Returns Policy

Last Updated: 11 March 2026

At Element Furniture, we are committed to delivering high-quality handcrafted furniture and décor items. Since most of our products are handcrafted and made with natural materials, slight variations may occur. Our Return & Refund Policy is outlined below.

By placing an order on our website, you agree to the terms of this policy.

1. Return Eligibility

Customers may request a return or refund within 7 days of product delivery, subject to the eligibility conditions mentioned in this policy.

Returns are only accepted under the following conditions:

  • The product received is damaged during delivery

  • Incorrect product was delivered

  • Missing items from the order

  • Manufacturing defect in the product

The product must be unused and in its original packaging and condition.

2. Reporting a Problem

If you receive a damaged or incorrect item, you must report the issue within 48 hours of delivery.

To process your request, please provide:

  • Order number

  • Clear photos or video of the product and packaging

  • Description of the issue

Requests submitted after the reporting period may not be eligible for return or replacement.

3. Replacement Policy

If the claim is verified and approved:

  • We will arrange a replacement of the product.

  • Replacement delivery usually takes 7–15 business days, depending on location and product availability.

4. Refund Policy

Refunds will only be processed if:

  • Replacement is not available, or

  • The order is cancelled before dispatch.

Approved refunds will be processed to the original payment method used during checkout.

Refund processing typically takes 5–10 business days, depending on bank or payment gateway policies.

5. Non-Returnable Situations

Returns or refunds will not be accepted in the following situations:

  • Damage caused due to improper use or handling

  • Minor variations in wood grain, texture, or finish, which are natural in handcrafted furniture

  • Customer change of mind after delivery

  • Incorrect shipping address provided by the customer

  • Delivery delays caused by courier companies, weather, or unforeseen circumstances

6. Order Cancellation

Orders can only be cancelled before dispatch.

Once the order has been shipped or is in production, cancellation may not be possible, especially for customized or made-to-order furniture.

7. Customized Orders

Furniture made under custom specifications (size, design, finish, etc.) is non-returnable and non-refundable, unless the product arrives damaged or defective.

8. Policy Misuse

Element Furniture reserves the right to reject return or refund requests in cases of:

  • Repeated refund claims

  • Suspicious or fraudulent activity

  • Misuse of return policy

9. Policy Updates

Element Furniture may update this Refund & Returns Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Element Furniture
Plot No 7, Block No A1-A2
Salawas Road, Tanawara
Jodhpur, Rajasthan – 342013
India

📧 Email: info@elementfurniture.in
📞 Phone: +91 7426921192