Shipping policy

Shipping Policy

Last Updated: 11 March 2026

At Element Furniture, we aim to deliver our handcrafted furniture and dÊcor items safely and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on our website, you agree to the terms outlined below.

1. Serviceable Locations

Element Furniture currently ships products across most locations within India.

Delivery availability depends on logistics partner coverage in your area. If your location is not serviceable, we reserve the right to cancel the order and issue a full refund (if payment has already been made).

2. Order Processing Time

  • Orders are processed after successful payment confirmation.

  • Most orders are processed within 2–5 business days.

  • Customized or made-to-order furniture may require additional production time.

  • Orders placed on weekends or public holidays may be processed on the next working day.

Processing time does not include delivery transit time.

3. Delivery Timelines

Estimated delivery timelines depend on the product type and delivery location.

  • Standard delivery: 5–12 business days

  • Remote or rural locations may require additional time.

Delivery timelines are approximate and may vary due to:

  • Courier or logistics delays

  • Large furniture handling requirements

  • Weather conditions

  • High order volume

  • Government restrictions or unforeseen circumstances

Element Furniture is not responsible for delays caused by external factors beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation.

We may also offer free shipping on selected products, locations, or promotional offers.

Shipping charges are non-refundable, unless the error occurred from our end.

5. Customer Responsibilities

Customers are responsible for providing:

  • Correct and complete delivery address

  • Valid contact number

  • Availability to receive the delivery

Element Furniture will not be responsible for delivery failures due to:

  • Incorrect address provided by the customer

  • Invalid or unreachable phone number

  • Customer unavailability at the time of delivery

6. Order Modification or Address Change

Orders can only be modified before dispatch.

Once the order has been shipped, address changes or modifications may not be possible.

7. Failed Delivery & Return to Origin (RTO)

Delivery may fail if:

  • The address is incorrect

  • The customer refuses to accept the delivery

  • The customer is unavailable

In such cases, the shipment may be returned to origin (RTO).

Any refund eligibility will be reviewed after deducting applicable logistics and handling charges.

8. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered:

  • Do not accept the delivery if the damage is visible, OR

  • Record a clear unboxing video when opening the package

  • Report the issue within 48 hours of delivery

Claims without proper evidence may not be eligible for replacement or refund.

9. Delivery Support

For any shipping or delivery related questions, please contact us:

Element Furniture
Plot No 7, Block No A1-A2
Salawas Road, Tanawara
Jodhpur, Rajasthan – 342013
India

📧 Email: info@elementfurniture.in
📞 Phone: +91 7426921192